News Flash

City News

Posted on: February 4, 2019

City launches new customer service app for improved citizen engagement

Citizens can now easily connect with the City of Joplin through the free SeeClickFix mobile app. With this new app and web tools, residents can now quickly report local issues to City staff along with pictures, videos, specific descriptions, locations, and more - all of which is valuable information needed to get the job done efficiently.

In addition, the SeeClickFix platform provides City officials with a centralized management system to address issues from creation to resolution while engaging citizens throughout the process.

“This tool offers a stream-lined method to contact us about an issue in a neighborhood, along a street or anywhere in our community,” said City Manager Sam Anselm. “It’s a simple process that all they have to do when they see a concern, is click on this app and complete the questions that will relay the details to us. Our staff will be notified and begin working on the solution.”

This partnership not only allows citizens to report problems, but also to view, comment on, and vote to fix problems submitted by their neighbors. Citizens can even create their own “watch areas” to receive notifications about all the issues reported in their community, enabling them to follow the progress of all service requests, not just the ones they report. 

“With more than 35 square miles in Joplin, citizens often serve as the eyes and ears of our neighborhoods. Now they can contact City staff about a developing pot hole, a streetlight that’s gone out, or other matter through this app making it more convenient for both them and our staff,” said Anselm. “This engages our residents, so they have a voice in building a better community.”

Citizens can also utilize SeeClickFix through a computer or other device by going to the City’s website at www.joplinmo.org and clicking the “Report a Problem” icon on the home page. SeeClickFix offers anonymity, with first-time users of SeeClickFix registering a screen name and password. From there, they can easily log on and make their report without a lot of unnecessary screens.

"We're proud and honored to have Joplin, Missouri as our newest SeeClickFix partner,” said Cari Tate, Director of Customer Success at SCF. “It's exciting to be a part of the energy that the City of Joplin team has exhibited as they partner with their residents to improve their community through better efficiency and transparency."

The SeeClickFix mobile app is available for download on Android at https://play.google.com/store/apps/details?id=com.seeclickfix.ma.android&hl=en

 and iPhone at https://itunes.apple.com/us/app/seeclickfix/id322000552?mt=8 .

 In addition to the mobile apps, citizens can send reports to the City of Joplin’s website or  seeclickfix.com at  https://seeclickfix.com/web_portal/xoLT6mcTsx3gMPQhgUMk3ynh/report/location

For more information, contact Lynn Onstot, Public Information Officer, at 417-624-0820, ext. 1204.

About SeeClickFix

SeeClickFix was founded in 2008 to empower citizens with tools to publicly document quality of life concerns in their neighborhoods. By radically improving the quantity and quality of this data, SeeClickFix was quickly adopted by local governments, who needed a better way to receive information from citizens.

This exchange helped to build one of the largest neighborhood networks in the world — upon which public agencies and public citizens engage to improve communities. Today, SeeClickFix has official partnerships with hundreds of cities, engaging hundreds of thousands of citizens in the resolution of millions of issues. 

SeeClickFix has worked with government partners to develop municipal management tools on top of this citizen network. As SeeClickFix is adopted into the everyday lives of government users, the benefit of the engaged citizen base continues to grow.


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