Joplin Emergency Communications Center
Located in the Donald C. Clark Public Safety building at 303 East Third Street is the Joplin Emergency Communications Center. The center is manned 24/7 by 19 fully certified dispatchers. The center takes anywhere from 140,000 to 189,000 phone calls on an annual basis.
These calls include non-emergency police calls; 9-1-1 calls for police, fire, and medical incidents; and any administration calls that get filtered through the center as well. This does not include the calls for service that are entered into the CAD (Computer Aided Dispatch) system in which officers and firefighters respond.
The center averages about 87,000 to 91,000 calls for service every year.
The Communications Center currently dispatches for Joplin Police, Joplin Fire, Duquesne Police, after-hours Missouri Southern State University Campus Police, and Joplin Animal Control. The center is also in charge of housing and entering all city warrants issued by the Joplin Municipal Court and all stolen / wanted entries given to them by officers.
Dispatch Training and Certification
Our dispatchers are fully trained and certified through the Association of Public-Safety Communications Officials (APCO) International Standards. When first hired, they are trained during a one week in-house academy, which is followed by approximately 90 days of training at each of the individual consoles within the center. Each dispatcher must receive their Emergency Medical Dispatch training and certification, CPR certification, Missouri Law Enforcement Systems training, and complete a 40-hour APCO course throughout the training process.
The Joplin Emergency Communications Center is comprised of a unique group of individuals who are able to work odd hours, handle stress well, multi-task, answer multiline phones, provide medical care to the public until first responders arrive, and take care of all the public safety personnel in a timely manner. From the first day our dispatchers’ step into the communication center, they are committed to do the very best job possible for our community, visitors and responders. We invite you to come tour our center and see what we’re all about!
For more information contact the Communication manager, Cheryl Konarski, at firstname.lastname@example.org or via phone at (417) 623-3131 Ext 409.